I credit our Account Director for her advocacy and ensuring we received to the end line in one of the simplest ways potential. Initially, earlier than my time, this system was housed in the Operations department. Operations didn’t have the bandwidth to handle the Reference Desk anymore. Marketing was given the chance to own References. Across the highest of all these stakeholder teams is the management staff. With the executives, I make sure they’re kept up-to-date and aware of my work.

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